When it comes to meetings, either in person or online, conferences or training seminars, Masterlord Office Village has it sorted.  Epsilon House offers two flexible meeting rooms, with free parking for visitors.

Our ground floor Boardroom is perfect for up to 10 people, fully equipped for video-conferencing or presentations with a large screen monitor.  High-speed broadband, air-conditioning, natural light from full-height windows, with tea and coffee included in the hourly or daily rate.

The first floor Meeting Room can seat up to 25, with flexible layout options to suit any event. Air conditioning, wifi, video projection and free tea and coffee are all part of the package.

Need hot breakfast rolls or freshly baked pastries, cooked lunch or sandwiches, finger buffet or home baked cakes? The friendly team at King’s Coffee House has you covered. Select what you need from their menu, they deliver.  Or pop down to Epsilon House reception at 10.25am weekdays and choose for yourself from King’s mobile food service.

Meetings can be booked by the hour or day, including evenings or weekends, with access to approved users.  Online booking makes it a simple process, after registration.  Ask at Reception or call 01473 276100 for more information: we’re here to make it happen!

Special terms for Epsilon House tenants: ask for details.

All of their menus are located on our Website under What We Offer       

Commercial Set Menu

Commercial Executive Menu

Commercial Exec Summer Menu (A)

Commercial Exec Summer Menu (B)

Hot Buffet

Breakfast Menu

A survey of Suffolk business estates and serviced offices reveals that Masterlord Office Village is rated as one of the best in the county: it’s a business community like no other.

“The sheer range of facilities onsite is unique, part of our culture of supporting businesses and providing what other office parks and business centres do not,” says Masterlord’s Alison Smith.

Day-care nursery ABC Wonderland, Kings Coffee House, Fitology Studio fitness and well-being, Hadleigh Physio and All About You beauticians all offer top class services onsite.

“A lot of people forget that Epsilon House has bookable meeting rooms and video conferencing, EV charging points, container storage and a range of support services from comms to air conditioning, decorating to moving office.”  But the biggest plus from the survey is that there’s free parking across the village.

ABC Wonderland

Self-discovery, hands-on experiences and a world of wonder are the ethos at this fabulous independent nursery, with home-cooked food and qualified staff. Unit 5, K-Line: open 6am to 6pm.
Kings Coffee House

A delicious range of hot and cold food, freshly-prepared salads, rolls and sandwiches, hot and cold drinks, cakes and savoury or sweet pastries. Office catering specialists.  Alpha Terrace: open 7.30am-3pm 

Fitology Studio

Well-being, fitness and dance classes to suit your schedule, with qualified tutors and a great selection from Zumba to Pilates, Boogie Bounce to Clubbercise, Yoga and more. 9a Gamma Terrace: open daily, times vary from 9am to 8.15pm.

Hadleigh Physio

Skilled healthcare professionals offer physiotherapy to assist recovery, plus massages, clinical pilates, reflexology and acupuncture. 9, Gamma Terrace by appointment. Open weekdays.

All About You

Stylish beauty therapies by Samantha, who has over 20 years’ experience. Facials, manicures and pedicures, massage, nails, lashes and waxing, all to make you feel pampered. Epsilon House by appointment.

There’s a new face at Epsilon House with the arrival of Julie Barnes as our new receptionist.

Julie says, “I love meeting people as I’ve worked for over 17 years in customer-facing roles with a major insurance broker.  Moving to Epsilon House was perfect for me, I like being part of a small team, the work is so busy and varied with lots of new faces – plus I only work mornings!”

Born and raised in Ipswich, Julie is involved in activities at her local community centre and church in Castle Hill. Gardening is one of her passions outside work, and socialising of course.

“We’ve done fundraising for Ukraine at the community centre and sent boxes of much-needed supplies to Poland which then go to Ukraine. There’s a Polish school and occasional drop off centre for our Ukraine appeal. The church also offers meals for seniors, there’s always something interesting going on.”

Julie and her husband have lived in the same home for 30 years “so the garden is just how I want it now…not too much work,” she laughs.

During the pandemic, being furloughed was a new experience after being at the centre of a business, but she was soon back at work as personal contact is so important.

“It’s interesting to look after our ‘virtual’ Epsilon House tenants too, as I’m the first point of contact for people calling their business and have to ensure messages are taken professionally and passed on swiftly. Having a real person answer the phone makes a big difference, I think.”

Her 22-year-old daughter Chloe is training as a teacher.  Julie says there are a lot of people who have decided to take up teaching and put something back into the community.

“It’s a calling, working in education and seeing the effect you can have on young people.”

As Julie gets familiar with names and faces, drop by reception and say hello.

Find out more about our virtual office service here and click on Virtual & Flexi Space. 

Katie Dinsdale has been providing a warm, smiling welcome at Epsilon House reception every morning for the last 14 years.  She’s answered tens of thousands of phone calls for tenants, virtual and office-based, sorted more mail than most post offices and dealt with a bewildering range of guests, queries and deliveries.

One thing has remained the same: that cheery welcome and her ability to help. “I got to know so many people, they became friends,” said Katie.  But how did it all begin, back in 2008?

“I was working for a property company and started covering Epsilon House reception before the building was fully occupied.  When the property company moved on, I stayed. I never had an interview for the job, I think they just thought I fitted in!”

Katie previously worked in customer service roles with Suffolk Doctors, Thomas Cook and the radio station SGR.  Bringing that wealth of experience to Masterlord was a bonus for everyone.

“The range of businesses here is amazing and constantly changing, that’s what makes it interesting. Finding out what a company does and how I can help them.  Of course, there’s weird and wonderful things like someone putting washing up liquid in a dishwasher and turning the first floor kitchen into a foam party…or a spacesuit worn by David Bowie being dropped off at reception…or Richard Hammond and the Top Gear team filming here, he was an absolute delight!”

High profile visits by Ed Sheeran and Prince Harry with the Countess of Wessex to Headway turned the place upside down but didn’t faze Katie.  “She’s a sea of calm,” says Masterlord’’s Alison Smith. “A rock, with Abi Dawson taking over reception in the afternoon.”

With her son heading to university, Katie felt it was time for a change and is joining the comms team at NHS Sandy Hill Lane.  Finding that work-life balance is never easy. Katie’s ability to make things work for tenants, particularly virtual ones where she fields all sorts of calls and messages, is what she enjoyed.

Despite breaking her ankle during lockdown walking on Nacton Shore, she was soon back at Epsilon House to support those companies who had to keep working through the pandemic.

Now she’s passing on morning reception duties to Julie Barnes, who we welcomed to our team this week. She’ll feel the warm welcome left behind by Katie, as she settles into that role.

With a BBC documentary and articles about his business in the Daily Telegraph and Bloomberg News, Jake Slinn is making international news as well as impressive profits from unwanted or abandoned cargoes.

At his office in Epsilon House at Masterlord Office Village, he’s just wrapping up a radio interview with Naga Munchetty for BBC Radio 5 Live.  All in a day’s work for this busy container salvage entrepreneur, who turned over £500,000 in the last year and is aiming to double it in 2022.  It’s a journey of discovery for the 22-year-old.

“Sometimes I’m not totally sure what’s in a container, whatever it says on the manifest,” explains Jake. As the lock is cut off and the doors creak open to reveal the contents, it’s better than an episode of Storage Wars, as he already owns the contents.  What he does with it is up to his company, J S Global Cargo and Freight Disposal.

In year three with his business, the deals are bigger as the reputation of Jake Slinn’s company grows and his ability to sell, recycle or destroy unwanted cargoes improves through his experience and an enviable contact book.

Some cargoes have to be destroyed, like 25 tonnes of lamb from Australia (refrigeration failed) or 52 containers of baled tyres returned from India. He’s currently handling everything from new clothing to plasterboard, and there are even samples of natural husk on his desk for testing.

The buzz of doing deals is what drives Jake: “I love doing deals every day, so everyone’s happy, the job’s done professionally and people are paid.”  Working with his brother Jez, getting advice from his recycling expert father and his mum doing accounts, it’s a family business.

“It’s all about relationships,” says Jake. “Work is coming to us now, as we’re better known and operate across the UK. Being close to Felixstowe Port is an advantage, too.”

He’s also sharing his passion and determination by talking to young people at Suffolk One, which he attended for a time after a difficult time at school.  A BBC documentary, We Are England: Bossing It, The Container King, showed Jake explaining to students how success comes in many forms and to never give up.

Who knows what lies ahead for this high-energy business as international trade recovers. Creating a profit out of unwanted freight needs dedication and skill, an eye for opportunities, and a reputation for getting the job done.

Taking care of older people in their own home is a much-valued personal service that has seen a huge growth in demand.   Home Instead, with offices at Masterlord Office Village covering Ipswich, Felixstowe and Woodbridge, is part of a worldwide network of home care services.

Providing care, companionship and support, their carers ensure that advancing age and specialist needs don’t prevent people from staying in their own home.  Every individual  receives personalised care depending on their needs, from washing and dressing to helping around the house, or simply companionship.

What sets Home Instead apart is their dedication to matching the personality of a carer with the person they are visiting, building a personal as well as a professional relationship. This includes succession planning when carers have to change, to provide continuity.

Head of community engagement Wendy Chard is always looking at new ways to engage with people, including a monthly dementia café event held at Waitrose (book in advance 01473 272301), or recruiting at Costa for semi-retired or younger people interested in a career in care with flexible hours.  They’re currently looking to fill 50 vacancies!

The team also work on a range of initiatives in the community.  Their latest immersive experience arrived in a bus, parked outside their offices on Gamma Terrace. The ‘virtual dementia’ simulator gave more than 80 carers, friends and family the opportunity to experience for themselves some of the challenges of living with dementia.

Said Wendy Chard, “The virtual experience gives our carers an experience of what life is like for people living with dementia. Although they have City and Guilds accredited dementia training, the experience helps them to better understand the condition, making sure we can deliver the best quality of care to our wonderful clients.”

Using headphones and special glasses to replicate failing eyesight, this ‘virtual’ experience is a valuable tool in raising awareness and increasing knowledge, funded by the West Suffolk Clinical Commissioning Group.

At the heart of Home Instead are the people they support. Head of care Anne Belton said, “We have a holistic approach, to allow people to remain living as they wish, in their own home.”

Chris and Susanna Lye founded the company in 2009 and had offices on Beta terrace for 12 years before moving to their current, larger offices on Gamma terrace.  In 2019, Home Instead won a prestigious Suffolk Care Award for excellent service delivery.

For more information: homeinstead.co.uk/ipswich or call 01473 272301